TESORO
TESORO Folding Electric Bikes for Adults
500W Peak Motor
Steel fork ,fit for 16inch
36V 216Wh Lithium Battery
Front And Rear Disc Brake
Max Speed: 20Mph
Bike Weight: About 44.1lbs
We strive to provide you with the best shopping experience, which includes fast and reliable shipping options. We are pleased to offer free shipping on all orders.
Free Shipping
We offer free shipping on all orders, regardless of the order size or destination. Enjoy shopping without worrying about additional shipping costs.
Delivery Time
Our standard delivery time is 5-7 calendar days. Once your order is placed, it will be processed and shipped promptly. You can expect your package to arrive within this time frame, depending on your location and any unforeseen circumstances.
Order Tracking
After your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package until it arrives at your doorstep.
Shipping Policy
• Processing Time: Orders are typically processed within 1-2 business days.
• Delivery Time: Standard delivery time is 2-5 calendar days.
• Shipping Cost: Free shipping on all orders.
• Tracking: A tracking number will be provided once your order is shipped.
Shipping Safety
We take great care in packaging your items to ensure they arrive in perfect condition. If you encounter any issues with your shipment, please contact our customer service team immediately, and we will work to resolve the issue promptly.
If you have any questions or need further assistance regarding shipping, please feel free to contact our customer service team. We are here to help!
At Tesoro, customer satisfaction is always our top priority.
Why Choose us?
- Simple & efficient: Tesoroprovides a straightforward warranty that is processed in the most hassle-free way possible
- 30-Days Return Period: Any new, undamaged, and unused electric balance bikes purchased from Tesorocan be returned within 30 days of the original delivery date.
- Up to 12-month Warranty: We offer 12 months for the balance bikeand 6 months for the battery and motor. We take care of quality-related issues with REPLACEMENT PARTS.
- Lifetime Technical Support: If you have any questions about your purchase, please feel free to reach us directly and we will gladly assist you!
RETURN
If you are unsatisfied with your purchase, Tesoro’s return policy allows you to return the product purchased on the Authorization channel within 30 days counting from the date of receipt of the delivery package.
please contact us immediately at support@tesororide.com for a return address or return label. Customers need to be responsible for the return shipping cost of the package returned by the customers themselves.
Once the returned item arrives back in Tesoro's warehouse for inspection, the refund or exchange process will begin.
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30 Days Return Policy |
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Does the return have to include all accessories? |
Yes |
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Does the return require original packaging? |
Yes |
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When do we execute the refund? |
Upon receipt of the return package (if the customer returns the product to our warehouse) |
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When do we execute the replacement? |
Upon receipt of the return package (if the customer returns the product to our warehouse) |
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Refunds for delivery costs |
1. For non-defective products/no longer needed Products, the buyer is responsible for return shipping costs. We will deduct the shipping fee of $50-$200/pc when we are making a refund. |
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2.For defective products, Tesoro is responsible for return shipping costs. |
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Refund time limit |
We will not be able to accept the full refund after 30 days. The refund would be 10%-50%, it depends on the actual problem and situation. Shipping fee can not be refunded. |
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Return RMA validity |
30 days (from the date the RMA was created) |
e returned.
A Return Merchandise Authorization (RMA) must be requested from Tesoro within 30 days from the date of receipt of shipment. To request an RMA, contact the Tesoro Service Team at support@tesororide.com.
Returns may be rejected at the customer’s cost if items do not meet the above requirements.
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Refund Terms |
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Quality issues |
Accept exchange or return |
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Receive wrong goods |
Accept exchange or return |
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Damaged or missing accessories |
Provide a photo to get the right accessories free |
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The package cannot be delivered or missing |
Accept resend or refund after the carrier's case is opened. |
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Cancel order before the package is shipped |
Accept full refund |
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Cancel order after shipment |
If you need to cancel the order after it has shipped, we will attempt to intercept the package, though the success rate is low. An interception fee of $50-$200 will apply. |
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If interception fails, you can return the product after receipt. Return shipping costs will be the customer’s responsibility. |
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About the refund difference in price |
1. If a lower price is available on the Tesoro website due to promotional activities,Tesoro may not refund the price difference. |
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2. Tesoro will not accept requests asking to refund the price difference because the customer failed (e.g., forgot to use, entered a wrong code) to use the provided coupon code before checkout. |
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*All discounts and promotions are available during promotional periods only. |
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The customer provides the wrong delivery address |
The customer needs to pay an extra $50-$200 for resend |
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The customer refuses to accept the package due to non-quality issues or does not want the package |
The shipping fee for each electric mini balance bike is $50-80 USD, and for each electric balance bike, it is $200 USD. |
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If customers request reshipment of goods, additional shipping fees apply: |
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$50-80 USD per electric mini balance bike |
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$200 USD per electric balance bike. |
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Shipping fees are non-refundable. |
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For different time periods |
1. Within 30 days: we will deduct the deliver shipping fee of $50-80/unit and the return shipping fee $50-80/unit when we are making a refund for non-defective products/no longer needed Products. |
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2. 31-120 days: The refund would be 10%-50%, it depends on the actual problem and situation. The shipping fee can not be refunded. |
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3. Over 120 days: Refunds are not acceptable; We can help exchange for a refurbished one and will charge a certain balance depending on the use of the products. |
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All claims to this warranty must be made through support@tesororide. Proofs of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact us at support@tesororide.com as there may be a simple fix for your problem.
- All brand-new Tesoroelectric balance bike are covered under our manufacturer's 1-year all-inclusive warranty for the original owner, protecting against all manufacturing defects.
- The warranty is automatically registered when you order and receive the product from our online shop. Please note that the warranty applies to the initial purchaser only.
- For orders that are fully refunded as a result of a dispute, the customer's balance bikewill no longer be eligible for any services provided by Tesoro.
Batteries
- It is normal circumstence for the battery capacity fading with time goes by. It is excluded out of the warranty coverage.
- Warranty service will be not honored if the damage is caused by human.
This Limited Warranty does not cover
- Warranty service will be not honored if the damage is caused by human.
- Warranty service will be honored if the damage is not caused by human.
Claims Process
All claims to this warranty must be made through Tesoro and submitted to support@tesororide.com. Proofs of purchase (i.e., invoice or order number) and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact us at support@tesororide.com as there may be a simple fix for your problem. Valid warranty claims will be processed through Tesoro within 1 years of initial purchase.
Tesoro will not replace any part without first seeing photos or video of the damaged product. Customers need to provide us with evidence by email.
Shipping Damage Claims
In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact support@tesororide.com and provide us with photo or video proof.
e will not accept Shipping Damage Claims later than 7 days from receipt of products.
Repair Service
For repair services, Tesoro will only provide free replacement parts.
All free accessories will not participate in the replacement or compensation if they cause scratches during transportation.
Limitation of Damages
Except to the extent prohibited by applicable law, Tesoro shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when Tesoro has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.
