Return & Refund Policy

At Tesoro, customer satisfaction is always our top priority.

Why Choose us?

Simple & efficient: Tesoroprovides a straightforward warranty that is processed in the most hassle-free way possible
30-Days Return Period: Any new, undamaged, and unused electric balance bikes purchased from Tesorocan be returned within 30 days of the original delivery date.
Up to 12-month Warranty: We offer 12 months for the balance bikeand 6 months for the battery and motor. We take care of quality-related issues with REPLACEMENT PARTS.
Lifetime Technical Support: If you have any questions about your purchase, please feel free to reach us directly and we will gladly assist you!

RETURN

If you are unsatisfied with your purchase, Tesoro’s return policy allows you to return the product purchased on the Authorization channel within 30 days counting from the date of receipt of the delivery package.

please contact us immediately at support@tesororide.com for a return address or return label. Customers need to be responsible for the return shipping cost of the package returned by the customers themselves.

Once the returned item arrives back in Tesoro's warehouse for inspection, the refund or exchange process will begin.

30 Days Return Policy
Does the return have to include all accessories?	Yes
Does the return require original packaging?	Yes
When do we execute the refund?	Upon receipt of the return package (if the customer returns the product to our warehouse)
When do we execute the replacement?	Upon receipt of the return package (if the customer returns the product to our warehouse)
Refunds for delivery costs	1. For non-defective products/no longer needed Products, the buyer is responsible for return shipping costs. We will deduct the shipping fee of $50-$200/pc when we are making a refund.
Refunds for delivery costs	2.For defective products, Tesoro is responsible for return shipping costs.
Refund time limit	We will not be able to accept the full refund after 30 days. The refund would be 10%-50%, it depends on the actual problem and situation. Shipping fee can not be refunded.
Return RMA validity	30 days (from the date the RMA was created)

e returned.

A Return Merchandise Authorization (RMA) must be requested from Tesoro within 30 days from the date of receipt of shipment. To request an RMA, contact the Tesoro Service Team at support@tesororide.com.

Returns may be rejected at the customer’s cost if items do not meet the above requirements.

Refund Terms
Quality issues	Accept exchange or return
Receive wrong goods	Accept exchange or return
Damaged or missing accessories	Provide a photo to get the right accessories free
The package cannot be delivered or missing	Accept resend or refund after the carrier's case is opened.
Cancel order before the package is shipped	Accept full refund
Cancel order after shipment	If you need to cancel the order after it has shipped, we will attempt to intercept the package, though the success rate is low. An interception fee of $50-$200 will apply.
Cancel order after shipment	If interception fails, you can return the product after receipt. Return shipping costs will be the customer’s responsibility.
About the refund difference in price	1. If a lower price is available on the Tesoro website due to promotional activities,Tesoro may not refund the price difference.
	2. Tesoro will not accept requests asking to refund the price difference because the customer failed (e.g., forgot to use, entered a wrong code) to use the provided coupon code before checkout.
	*All discounts and promotions are available during promotional periods only.
The customer provides the wrong delivery address	The customer needs to pay an extra $50-$200 for resend
The customer refuses to accept the package due to non-quality issues or does not want the package	The shipping fee for each electric mini balance bike is $50-80 USD, and for each electric balance bike, it is $200 USD.
	If customers request reshipment of goods, additional shipping fees apply:
	$50-80 USD per electric mini balance bike
	$200 USD per electric balance bike.
	Shipping fees are non-refundable.
For different time periods	1. Within 30 days: we will deduct the deliver shipping fee of $50-80/unit and the return shipping fee $50-80/unit when we are making a refund for non-defective products/no longer needed Products.
	2. 31-120 days: The refund would be 10%-50%, it depends on the actual problem and situation. The shipping fee can not be refunded.
	3. Over 120 days: Refunds are not acceptable; We can help exchange for a refurbished one and will charge a certain balance depending on the use of the products.